When It FailsProverbs 12:19

My Customers Are Standing In Front Of Me

This message is for the reader standing at a counter answering for a failure he did not cause, who cannot tell whether honesty here would be disloyalty

There were four of them on Saturday morning and one of them was upset.

Not aggressive. Upset, in the way a person is upset when something they relied on did not work and they have driven across town about it.

And you stood there.

You did not do it. Whatever it was, it happened a long way from your building, decided by people you have never met, and the first you heard of it was the same morning they did.

But you are the face. You are the counter. You are what a person can actually stand in front of, and so you were the one who got asked.

Here is what you found out about yourself on Saturday.

You do not have a sentence.

You have a set of things you cannot say. You cannot criticize the name over your own door in front of a customer, and you should not, and you would not want to. You cannot pretend it did not happen, because they know it happened. You cannot explain it, because you do not know why.

So what came out was a kind of careful nothing, and you could hear it, and so could she.

There is a proverb about which kind of speech survives and which does not, and it will give you your sentence.

My Customers Are Standing In Front Of Me

The lip of truth shall be established

Proverbs sets two kinds of speech against each other and rates them by how long they last.

The lip of truth shall be established for ever: but a lying tongue is but for a moment. (Proverbs 12:19, King James Version)

Established for ever. That is a load bearing phrase. Established means it holds; it is a word about weight and about standing up under something.

And the contrast is not with a lie exactly. It is with a tongue that is only good for a moment. Something that gets a person through the next ninety seconds and then is worth nothing.

You have been reaching for something that lasts ninety seconds, and the Holy Spirit is the one who makes a true sentence hold. Proverbs 12:19 puts the establishing on the lip of truth rather than on the careful thing, and He was at that counter on Saturday morning.

Now what that says about the careful nothing.

The careful nothing was not a lie. Nothing false was said. But it was a moment thing. It got you through Saturday and it left nothing behind in her at all.

And she will remember it, and what she will remember is not the incident. She will remember that she stood in front of a man and he did not say anything real.

You have been leaving nothing behind rather than saying anything wrong, and it is written that the lip of truth is what gets established. The Spirit of God is the one who can tell those apart, and Proverbs 12 rates them by what survives.

And here is the release, and it is about what a true sentence has to contain.

It does not have to contain an explanation. It does not have to contain a criticism. It does not have to contain a promise.

A true sentence can be very small and still be established.

You are able to say something true without knowing anything, and the Holy Spirit is the one who makes a small true thing weigh more than a long careful one. Scripture puts the lasting on the truth rather than on the completeness, and Proverbs 12:19 is where it is rated.

What the sentence actually is

Let me be practical, because you need words rather than principles on Saturday.

The true sentence is almost always some version of this: I am sorry this happened to you. I do not know why it happened. I am here and I will do what I can from this end.

Three clauses and every one of them is completely true.

The first one is not an admission of fault. Being sorry that something happened to somebody is not the same as saying you caused it, and every adult knows the difference.

You have three true clauses available rather than a script, and it is written that the lip of truth is established for ever. The Spirit of God is the one who gives a man plain words in a moment, and Proverbs 12 is why the plain ones are the ones that hold.

Notice what is not in it. There is no defense of the name over your door and no criticism of it either. It says nothing at all about the people a long way away, in either direction.

That is not evasion. That is accuracy. You genuinely do not know, and a man who says he does not know is not being disloyal to anybody; he is declining to invent something.

You are not being disloyal by declining to invent, and the Holy Spirit is the one who holds a man steady in that. The written word puts the establishing on truth rather than on a defense, and Proverbs 12:19 is the whole ground for it.

And one thing more, plainly, because it matters and this site will not skip it.

If what happened was not merely embarrassing but actually wrong, then honesty about it is right and so is saying so through the proper channel. How to go about that is not something an article can tell you and it belongs with somebody qualified. What can be said is that nothing here asks a man to cover a wrong thing.

You are not being asked to cover anything, and Scripture rates the lip of truth above the tongue that lasts a moment. The Spirit of God is the one who is clear about that, and Proverbs 12 does not have a version where covering is the faithful option.

The next person who asks

So here is the thing to do, and it is the next one, whoever they are.

Say one true, plain sentence. No blame, no script, no explanation you do not have.

I am sorry this happened to you. I do not know why it happened. I am here and I will do what I can from this end.

Then stop talking and let them respond.

You are saying something that will be established rather than something that gets you through, and Proverbs 12:19 puts the lasting on the lip of truth. The Spirit of God is the one at that counter with you, and He has the whole of it in view already.

The reason it has to be plain is that people can tell. Everybody can tell. A person who has driven across town knows the difference between careful language and a man talking to them, in about four seconds.

Say the plain thing and something happens that will not happen otherwise: the conversation stops being about the incident and starts being about the two of you standing there.

You have been given the one thing that turns a counter back into two people, and the Holy Spirit is the one who does that turning. It is written that a lying tongue is but for a moment while truth is established, and Proverbs 12:19 is where it is written down.

Then open in the morning and do it again with whoever comes in.

The breakthrough

So here is what I believe is going out over a man standing at his own counter on a Saturday.

You have one true sentence available at that counter, and saying it has never once been the same thing as disloyalty. Proverbs 12:19 says the lip of truth shall be established for ever, but a lying tongue is but for a moment, and the Holy Spirit is the one who was standing there with you when the careful nothing came out.

And this, which is the word I came with:

You are able to say something true without knowing one thing about why it happened, and no plain sentence anywhere has ever been the same as an admission. It is written that truth is what gets established, and the Spirit of God is making that nine seconds at a counter rather than a principle about honesty.

Three clauses. Then stop.

Declare this over yourself

  1. Four people at my counter on a Saturday, you are not something I have no words for. Proverbs 12:19 says the lip of truth shall be established for ever, so by the Holy Spirit I say three true clauses to the next one who asks, in the name of Jesus.
  2. Fear that honesty here would be disloyalty, you have no standing at this counter. The written word puts the establishing on truth rather than on a defense, and by the Holy Spirit I decline to invent and I decline to cover.
  3. Father, You were standing there with me on Saturday when the careful nothing came out. Your word says a lying tongue is but for a moment, so by Your Spirit I say the plain thing to the next person, and then I stop talking.

Why we ask you to say these out loud

The word this stands on

Proverbs 12:19

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